ToolBuddy support

Reaching us

Email us at supporttoolbuddy@bxdigital.be

We usually reply within a few working days.

I forgot my password

Choose “Forgot password” on the sign-in screen. You will get an email with a single-use link. If it does not arrive, check your spam folder and make sure you are using the address you signed up with.

I have not confirmed my email address

You need to confirm your email address before you can use ToolBuddy. The app has a button to send the confirmation email again.

How do the free AI scans work?

Every account gets 3 AI scans for the life of the account. It is a trial, not a monthly allowance: they do not come back.

Once they are used, adding tools by hand stays free — up to the 25 tools Free keeps. ToolBuddy Pro gives you 50 AI scans a month and an unlimited list.

What happens when my Pro subscription ends?

Nothing is removed. Your tools, your loans and your history stay and keep working. Lending and borrowing stay unlimited, however much is out.

If you own more than 25 tools, you can add another once you are back under that limit or Pro is active again.

How do I delete my account?

In the app: Settings → Data and privacy → Delete account. The “Delete account” page says exactly what happens afterwards.